Support

EngApp

Welcome to the E&G Support Center! We're here to help with any questions or issues related to using our app.

You can contact us about

• Registration and sign-in issues
• Subscriptions, billing, and restoring purchases
• Technical issues and app functionality
• Account deletion and privacy requests
• Feedback and suggestions

Before you write in

A few issues can be solved faster directly in the app:

• Restore a purchase not showing up: open the Premium/Teacher paywall and tap "Restore Purchases".
• Cancel or manage a subscription: this is handled by Apple or Google, not by us — go to your device's App Store or Google Play subscription settings.
• Delete your account: see Delete Your Account for the exact steps and what data is removed.

Response time

We aim to reply within 2–3 business days. Please include your account email and, for purchase issues, the platform (iOS or Android) and approximate purchase date — it helps us find your record faster.