Delete Your Account

EngApp · Last updated 6 October 2026

This page explains how to delete your EngApp account and the data linked to it, what is deleted, and what is kept.

Delete your account in the app

Deletion happens immediately and cannot be undone.

Cannot open the app? Request deletion by email

Email engappsupport@gmail.com with the subject Delete my EngApp account, from the email address linked to your Google or Apple sign-in. We will delete your account within 30 days and confirm by email.

Parents and guardians can request deletion of a child's account the same way.

Data that is deleted

• Account and profile: email address, nickname, avatar, age group, level and streak
• Learning data: daily sessions, word progress, course and level progress
• Your content: custom words and word folders
• Class data: class memberships, and the classes and courses you created as a teacher
• Push notification token and notification settings
• Your subscription status record in our database

Data that is kept

• Crash and error diagnostics are kept for as long as needed to fix the problem they describe. They contain only a random internal identifier that no longer corresponds to any account once yours is deleted.
• Purchase records held by Apple, Google and our subscription provider RevenueCat are kept as required by tax and accounting law. Deleting your account does not cancel a paid subscription. Cancel it first in Google Play (Payments & subscriptions → Subscriptions) or in the App Store, or you will keep being charged.
• Data held by Google or Apple for your sign-in account is managed by them and is not affected.

See our Privacy Policy for more on how we handle your data.